We understand that it is normal to worry about your health and your family’s wellbeing. To give you the peace of mind that comes with knowing you have the best coverage, we are here to serve you. Due to the ongoing global situation regarding COVID-19 affecting many countries, we have made some changes to better continue serving our members.
The virus is part of the coronavirus family, which includes Severe Acute Respiratory Syndrome (SARS) and the common cold. This virus is a new strain of coronavirus not previously identified in humans.
COVID-19 spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important to practice respiratory etiquette (for example, by coughing into a flexed elbow).
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat, or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around one out of every six people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
This is an educational tool available through the Member Portal in English and Spanish to guide you if you or a loved one is experiencing symptoms or have questions about COVID-19.
(*) The information provided by this tool is solely for educational purposes and is not a qualified medical opinion.
You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:
Don’t panic. Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Call your medical provider in advance to inform them of your symptoms. Contact us so we can support you through the process.
Access a doctor from your home and feel better sooner! Now, more than ever, we provide tools to help you minimize potential COVID-19 exposure. Our convenient Telemedicine service allows you a safe and easy way to receive medical care via a live video conference at any time from the comfort of your home.
Do you feel sick? Don’t want to leave home? We offer you a convenient service in case you feel sick and want to see a doctor in the comfort of your home.This is a fast and reliable service to avoid unnecessary visits to a hospital or urgent care clinic, especially during this delicate time when we are asked to stay home whenever possible. Click on the links below for more information. This service is subject availability in some countries.
This is an easy-to-use tool to directly submit your claims electronically, so that the process is faster and more efficient and avoid mailing restrictions and delays.
We will be processing claim reimbursements through wire transfers. Please provide or update your bank information to help us avoid unnecessary delays and reduce the response time, as we are currently not able to mail checks to several countries. Please send the following information to BDService@bd-atlas.com:
(*) Payments with debit card, checking, or savings accounts must be from an account in the U.S.
You can find information about the disease, how to avoid getting sick, what to do if you get sick, how to contact us, and a lot more in the Resources section after you log in to the Member Portal and Agent Portal.
The World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and the Pan American Health Organization (PAHO) are closely monitoring the situation. Please click on the links below to get additional information from these organizations.